LaundroKart collect your personal information when you register with us or use our services, such as when you use site or app to place an order. We also view at how visitors use our sites, to improve our services and customer experience.
we collect information:
when you creates an account, place an order with us or you change your account settings; (including for payment and order delivery);
when you contact us directly via email, phone, social media or via our chat function; and
when you browse our Sites (before and after you create an account).
we also collect information from third party sites(example: advertising platforms and our fraud detection provider.)
As part of our commitment we understand the importance of maintaining your privacy. We value your privacy and appreciate your trust in us.
When you visit the Sites or make a order through LaundroKart.com/app, you are asked to provide required information about your name, contact details, pickup/ delivery address, order details & payment information such as credit/debit card information.
We also record information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via app, email, phone, social media or chat bot function. If you contact us by phone, we record the call for training and service improvement purposes, and make necessary notes in relation to your enquiry.
We collect technical data from your mobile device or computer, such as its operating system, device make & model, connection type and the IP address from which you are using our sites.
We also collect information about your use of our services through a mobile device(app), for example: carrier, location and performance data such as payment methods, interaction with our technology such QR & bar codes and use of mobile coupon or voucher codes. Unless you elect yourselves remain anonymous through your device under platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via any Laundrokart App/ mobile's browser or otherwise.
We will only process the information/data we collect about you if there is a reason for doing so, and if that reason is allowed under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.
Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:
to enable us to provide you with access to the relevant parts of the Sites and collect payment from you.
to supply the services you have requested; and
to contact you where necessary concerning our services, such as to resolve tickets you may have with your order.
We also process your information where we have a justifiable reason for doing so— for example upgrading of our service, including data processing to make it better and faster for you to place orders. We have listed the reasons below:
to improve the effectiveness service quality that our customers can expect from us;
to custom made the content that we or our advertising partners display to you, for example to make sure you see the advertising which is most relevant to you, based on characteristics determined by us;
to enable our customer support team to help you in the most efficient way with any enquiries or issues;
to contact you for your views and feedback on our services provided to you and to notify you if there are any important changes or developments to the Sites or our services, including letting you know that our services are launched in a new area or town, where you have requested us to do so;
to analyse your activity on the website or app so that we can monitor, support, improve and develop our business and for analytical purposes to help us to prevent fraud and provide seamless service;
to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of LaundroKart, facility partners, or others (including to prevent fraud); and
the comments and feedback you provided regarding the sites/app and services, we may use the same comments and feedback on the sites and in any marketing or advertising collaterals. We will only identify you for this purpose by your first name and the area/city in which you live.
We will also analyse the information about your use of laundrokart services from your location information to create profiles relating to you and for you. This means that we may make certain assumptions about what you might be interested in and use this data, for example, to send you more tailored marketing communications, to offer you with items that we think you will prefer, or to let you know about exclusive offers or products which we think you may be interested in (including LaundroKart for Business). This activity is referred to as profiling.
Where we rely on legitimate interest as a basis for processing your personal information, we carry out a ‘balancing test’ to make sure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests.
Where we are under a legal obligation to do so we may use your information to:
use a record of your order(s);
comply with any legal obligation or regulatory requirement to which we are subject.
All information you provide on our website or mobile application is hosted on third party servers, which may or may not be in India. Our entire technology stack including LaundroKart.com, mobile application API’s and POS data is hosted on https://karelabel.com
https://karelabel.com is owned and hosted on a third party servers located in India. At www.karelabel.com we store all user, billing, stores, payment, pickup and delivery data etc.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
At any time you may withdraw your consent by writing to wecare[@]laundrokart.com.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to unsubscribe from the same.
If after you opt-in, you change your mind, you may withdraw your consent and unsubscribe at any time, by contacting us at Kleenco On Demand Services Pvt Ltd. First Floor, SY 167/3, Chickbegur Village, Singasandra Post Hosur Road,Manipal County Rd, Begur, Bengaluru-560068, Karnataka, India or mailing us at: wecare[@]laundrokart.com.
All payments made on the website or mobile application are made through third party payment gateways. Your purchase transaction data (including any personal information and sensitive personal information or data) is stored by such gateways as is necessary to complete your purchase transaction.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information you are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Cookies: A Cookie is a piece of data stored by a website within a browser which enables the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it. You may decline these cookies by changing your browser or mobile settings, if permitted. However do note that this may impact certain features or your user experience in using the site or the mobile application. The collection of data may in most cases be automatic.
Your session log information on our site or mobile application includes your navigation within the site, source of traffic, IP address location, browser type, browser language, operating system, date and time of request etc.
By using this site and/or mobile application you represent that you are at least 18 years of age and otherwise competent to enter into valid contracts. If you are not of the requisite age you are not to provide any information. If it comes to our attention that any information shared here pertains to an individual under the age of 18 years, such information will be deleted without notice to you.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
We only collect user or customer information as required to conduct our business and to enable us to provide services to our users and customers. We do not sell or rent this information to third parties.
User and customer information will be shared with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Grievance Redressal Officer at wecare[@]laundrokart.com or by writing to The Grievance Redressal Officer, Kleenco On Demand Services Pvt Ltd. First Floor, SY 167/3, Chickbegur Village, Singasandra Post Hosur Road,Manipal County Rd, Begur, Bengaluru-560068, Karnataka, India. All requests will be addressed no later than thirty (30) days from the date such a request is made.
Do note however, that we reserve the rights to save any usage information and you are not entitled to seek the deletion of the same. We may at our sole discretion permit or deny the change of any information, if we believe the same is required to observe applicable laws.