LaundroKart · Kleenco On Demand Services Pvt Ltd, Bengaluru · Last updated August 2026.
We want you to love how your clothes come back. This policy explains when you can cancel a pickup or order, how refunds work, and what to do if something isn't right. It applies to orders placed through the LaundroKart app, website and WhatsApp.
1.1 Before pickup — You can cancel a scheduled pickup any time before our agent collects your items, free of charge. Cancel from the app, on WhatsApp, or by contacting customer support.
1.2 After pickup, before processing — If you cancel after we have collected your items but before cleaning has begun, we will return your items to you. A pickup and logistics charge may apply to cover the collection and return trip.
1.3 Once processing has begun — Once washing, dry-cleaning or any other treatment of your items has started, the order can no longer be cancelled, as the service is already being performed.
1.4 Express and same-day orders enter processing quickly — please cancel as early as possible.
2.1 Any eligible refund is credited to your LaundroKart Wallet by default, from where it can be used against future orders. Where required, refunds against online payments can be returned to the original payment method.
2.2 Refunds are processed within 5–7 business days of the refund being approved. The time for the amount to reflect in your bank or card account thereafter depends on your bank or payment provider.
2.3 Charges already incurred on your behalf — including delivery, packaging, and any express or priority surcharge once the service has been rendered — are not refundable.
2.4 Discounts, coupons, cashback and promotional wallet credits applied to an order are not refundable as cash; they are reversed as wallet credit where applicable.
3.1 We handle every garment with care. If an item is damaged, lost, or not cleaned to your satisfaction, please report it to customer support within 24 hours of delivery, with your order number and a supporting photograph where relevant.
3.2 On receiving your report we will verify the nature of the issue. If an item was not cleaned satisfactorily, we will re-clean it free of charge.
3.3 Where an item is validly established to have been damaged or lost due to our handling, we will compensate you in accordance with our garment-care liability policy. Compensation takes into account the value and age of the item and is capped at ten (10) times the cleaning charge paid for that item, credited to your LaundroKart Wallet or refunded.
3.4 Some outcomes are inherent to fabric care and are outside our control — including natural wear and tear, pre-existing damage or weakness, colour bleeding, and shrinkage (especially on a first wash or dry-clean). Where a garment's care label is missing, incorrect, or restricts treatment, we clean it at the owner's risk. We do not accept liability for such outcomes.
3.5 Please remove all personal belongings from pockets before pickup. LaundroKart is not responsible for cash, jewellery or other articles left in garments.
For any cancellation, refund or claim, contact our customer support on WhatsApp or by phone (as listed in the app and on laundrokart.com), or email wecare@laundrokart.com. We aim to respond within one business day.
LaundroKart is operated by Kleenco On Demand Services Pvt Ltd, Bengaluru.
