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Website Terms of Use

Welcome to LaundroKart website. This page tells you about the terms and conditions (Terms of Use) on which you may use or access our website - (our site). Please read these Terms of Use carefully before you start to use our site. By using or accessing our site, you acknowledge that you accept these Terms of Use and that you agree to abide by them. The Privacy Policy published on our website must be read in conjunction with these Terms of Use and forms part of these Terms of Use.


1.1. is a website operated by Kleenco on Demand Services Private Limited. We are registered in Bangalore, India with our registered office at Kleenco On Demand Services Pvt Ltd, 2nd floor, Invenger Tower,1181, 5th Main Rd, Sector 7,HSR Layout,Bangalore-560102, India


2.1.    The purchase of any products through our site is governed by our Terms of Sale.


3.1.    When contacting us through the site, you may provide certain personal information. We process information about you in accordance with our Privacy Policy which is available on our website.


    4.1.     You agree and understand that our site and the contents are intended for parties who are competent to enter into binding contracts under the applicable laws of India. You hereby represent that you are competent to contract under applicable laws of India.

    4.2.     You understand that for the purpose of effectively using some features of our site you will be required to register as a user on our site and provide accurate information at the time of registration, as well as when you avail of any services that are available to registered users on our site.

    4.3.     You represent that you have all rights required to provide the information that you have provided on our site, and represent that it is true and accurate.

    4.4.     All your information will be used and processed in accordance with these Terms of Use and the Privacy Policy. You agree that you have read and understood the Privacy Policy.

    4.5.     You will have to register with our site by providing personal details requested for the purpose of registration. You hereby grant us the right to store and use such information in a manner (either singularly or as an aggregate with information provided by other users on our site) that improves features and functionalities of our site or for undertaking any other analytics in relation to such information.

    4.6.     If you set up an account on our site, you must treat your login details as confidential. You must not disclose them to any third party. You agree and undertake to access our site only using the username and password sent to you. We may in our sole discretion permit or deny your registration on our site.

    4.7.     We have the right to disable any account at any time without notice to you, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use and you waive any right to claim access to our site or any other claim that you may have. Any data of your usage may be retained or deleted at our sole discretion.

    4.7.     You will be solely responsible for all your acts on our site including those conducted under the username assigned to you. If you know or suspect that anyone other than you knows your login details, you must promptly notify us at


5.1.     When using our site you must not:

(a)     circumvent, disable or otherwise interfere with any security related features of the site or features that prevent or restrict use or copying of the content accessible via the site;

(b)     display, transmit, publish or share information that belongs to another person and to which you do not have any right or give any false information in your account details;

(c)     impersonate another person or take another person's identity without that person's permission or misrepresent you are acting on behalf of a person, entity or organisation;

(d)     use the site if we have suspended or banned you from using it;

(e)     send junk, spam, repetitive messages or unauthorised marketing messages or send any unsolicited materials or advertisements;

(f)     violate any law for the time being in force or otherwise engage in any illegal, unethical or unlawful conduct;

(g)     modify, interfere, intercept, disrupt or hack the site;

(h)     misuse the site by knowingly introducing viruses, Trojans, worms, logic bombs or other similar material or by undertaking any other action which would harm, corrupt, interrupt, limit or destroy the site, any site user's equipment or have a detrimental impact on any site user's experience of using the site;

(i)     collect any data from the site other than in accordance with these Terms of Use;

(j)     submit or contribute any content that is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

(k)     violate the privacy of a third party or otherwise infringe the copyright, trademark or other rights of third parties;

(l)     submit or contribute any information or commentary about another person which is untrue, private, confidential or defamatory (including personally accusing another person of unproven criminality or serious wrongdoing which could damage their reputation in the eyes of anyone reading your comment);

(m)     harm minors in any way;

(n)     deceive or mislead the addressee about the origin of message or communicate any information which is grossly offensive or menacing in nature;

(o)     threaten the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or cause incitement to the commission of any cognisable offence or prevent investigation of any offence or insult any other nation; or

(p)     resell the usage or the services of our website.

5.2.     Failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms of Use and may result in our taking all or any of the following actions (with or without notice): (a) immediate, temporary or permanent withdrawal of your right to use the site; (b) immediate, temporary or permanent removal of your content; (c) issuing of a warning to you; (d) legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; and/or (e) disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

5.3.     The responses described above are not limited and we may take any other action we reasonably deem appropriate.


6.1.    We or our licensors are the owners of all intellectual property rights in our site and in the material published on it. All the information, logos, designs, databases, arrangement of databases, user interfaces, response formats, software, audio, pictures, and icons are our sole property or that of our licensors. We grant you permission to access our site for your use only. Save for the limited right to access and use of our site in accordance with these Terms of Use, on a non-exclusive and non-transferable basis there are no other rights granted to you in our site, its contents or functionalities. You understand and agree that any material, information or ideas which may be submitted by you may be used without restriction by us. You acknowledge and agree that any and all information that you provide will not be subject to any confidentiality obligations. Any content uploaded by you may be displayed and reproduced by us in any manner we deem fit. Any other use of our site or our site's content is prohibited.

This prohibition includes, but is not limited to:

(a)    Making commercial use of our site's content;

(b)    Reproduction of our name, logo, trademarks or any other content available on our site;

(c)    Downloading or copying of any and the whole or any part of our site or its contents for yourself or for a third-party;

(d)    Removing or modifying (including removing any copyright notices or proprietary markings) any part of our site save for any information that belongs to you;

(e)    The right to use any search mechanisms other than that provided on our site and you will not use any web-crawler or any data harvesting tools to harvest data of any sort from our site.


7.1.    Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We will not be liable if our site is unavailable at any time or for any period.

7.2.    We have taken care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

7.3.    Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties of any kind and the site is made available to you on an "AS IS" basis. We do not represent or warrant that our site is free of viruses or other malware. We are not responsible for anything that occurs from your reliance on the content of our site.

7.4.    Subject to applicable laws, we hereby disclaim all warranties, whether express or implied, in relation to our site, its contents and functionalities, including but not limited to warranties of merchantability or fitness for a particular purpose. Where applicable laws do not permit the disclaimer of warranties to the extent detailed above, the said warranties are disclaimed to the maximum limit permitted by applicable law.

7.5.    To the maximum extent permitted under law, we will not, in any way, be liable for any loss of profits (anticipated or real), loss of business, loss of reputation, loss of data, loss of goodwill, any business interruption, or damages (whether direct or indirect, special, incidental, consequential or punitive) in tort (including negligence), breach of contract, breach of statutory or otherwise (even if foreseeable) in connection with any use you make of our site or the information presented on it, however caused whether or not it has been advised of the possibility of such damages. Our aggregate liability to you or anyone, whether in contract, tort, negligence or otherwise, howsoever arising, whether in connection with these Terms of Use, your access and use of the website and its contents and functionalities or for any reason related to the operation of the website, shall not exceed Rs. 1500/- (INR Fifteen Hundred Only).

7.6.    If you are browsing our site as a consumer, then nothing in these Terms of Use or any additional terms limits any consumer's legal rights which cannot be changed by these Terms of Use.


8.1.    You agree to indemnify and hold us and our employees, directors, shareholders, officers and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against us arising out of any breach by you of these Terms of Use, any acts or omissions of yours in relation to our site and its use thereof including but not limited to information you provide or other liabilities arising out of your use of our site.


9.1.    Links to third party websites from our site are provided solely for your convenience. If you use these links you leave our site. We do not control, and are not responsible for, these websites, their content or their availability. We, in no way endorse, or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.

9.2.    You may link to our home page (, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.


10.1.    We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.


11.1    If any of these Terms of Use is held to be invalid or unenforceable, it will not affect the validity or enforceability of the remaining terms and conditions which shall continue to be valid and effective to the fullest extent permitted by law.


12.1    We reserve the right to terminate your access to our site at any time, in our sole discretion. If we determine that you have breached these Website Terms of Use, we shall be entitled to terminate your use and access of our site with immediate effect. Notwithstanding the termination of your access, all provisions which by their nature are intended to survive, shall survive termination and continue to be applicable.


13.1    We do not make any claim that our site and its contents may be lawfully viewed or accessed in your jurisdiction, unless you are viewing it in India. You are solely responsible for complying with laws applicable to you.


14.1    The contents of our site do not constitute advice and should not be relied upon in making or refraining from making, any decision. All material contained on is provided without any or warranty of any kind. You use the material on at your own discretion.


15.1    If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.


16.1    These Terms and Conditions shall be governed by and construed in accordance with the law of India and you hereby submit to the exclusive jurisdiction of the competent courts at Bangalore, India.


17.1.    We exercise utmost care in processing articles entrusted to us and clean each article using method that is best suited to its nature and condition.

17.2.    We cannot assume responsibilities for inherent weaknesses or defects in materials that are not visibly apparent prior to processing. This applies particularly, but not exclusively to suedes, leathers, silks, satins, double-face fabrics, vinyl, polyurethane etc

17.3.    In laundering or dry cleaning, we cannot assume responsibilities for color loss and shrinkage or against damage to weak and tender fabrics.

17.4.    Any ornaments, valuables, cash or special buttons must be removed by customers before sending for cleaning. Responsibility is disclaimed for trimmings, buckles, beads, buttons, belts, shoulder pads and sequins etc.

17.5.    In the event of loss by fire, any other loss or damage to article for which we may accept liability, without prejudice, such liability SHALL NOT EXCEED ten(10) times the rates charged for cleaning the article, provided that the claim is made within twenty-four(24) hours after receiving the article and the original tax invoice/contract must be presented. Such claim shall be deemed not exceeding INR 2000.00 or whichever is lowest, unless the value of the article is declared in writing on the Tax Invoice/ Contract.

17.6.    Any item which the value declared by the customer, exceed INR 2000.00. The rate charged for cleaning the item will be five(5)% of the declared value, otherwise the normal rates apply.

17.7.    The article, whether partially or completely damaged must be retained by us upon full settlement of claim unless otherwise agreed by

17.8.    All article must be claimed within Four(4) weeks from the deposit date of tax invoice/contract. All Unclaimed items will be disposed off after the expiry date unless otherwise specified at time of depositing the articles for cleaning.

17.9.    Please check number of articles indicated, otherwise count must be accepted as correct. In case of discrepancy in count, and if you are not available to verify, our count must be accepted as correct.

17.10.    All articles must be inspected and customer’s dissatisfaction, if any, shall be made known at time of collection, shall not be responsible for subsequent complaints.

17.11.    Pickup and delivery services will be subject to availability of the staff.


18.1.    If you wish to close or delete your LaundroKart account, please follow these steps:

      1    Log in to the LaundroKart App

      2    Go to the "My Account" section

      3    Click on the option to remove your account

By closing or deleting your account, you will lose access to LaundroKart and any remaining account balance will be forfeited., and your personal information such as phone number, profile picture, date of birth, and email address will be unlinked and no longer associated with your account. It's important to note that any existing orders and related information cannot be removed and will be retained in our records, but they will no longer be linked to your specific personal details.


18.1.    Charges for Semi Express is 1.5 times of normal service and for Express it is 2 times of normal service.

18.2.    Delivery for the Regular Services will be done as per the Scheduled Delivery Date.

18.3.    Delivery for Express Services will be done on the next business day.

18.4.    LaundroKart shall not be held responsible if the regular/express delivery is delayed due to any unforeseen circumstances.

18.5.    We exercise utmost care in processing articles entrusted to us and clean each article using method that is best suited to its nature and condition.

18.6.    We cannot assume responsibilities for inherent weaknesses or defects in materials that are not visibly apparent prior to processing. This applies particularly, but not exclusively to suedes, leathers, silks, satins, double-face fabrics, vinyl, polyurethane, and similar materials.

18.7.    In dry cleaning and laundry, we cannot assume responsibilities for colour loss and shrinkage or against damage to weak and tender fabrics.

18.8.    Almost all curtains undergo some form of shrinkage based on the fabric, especially for first time wash/dry clean hence, we do not take any responsibility of any shrinkage. However, LaundroKart can get the re-stitching done with the choice of your curtain dealer, such cost will be borne the customer.

18.9.    Garments like Carpets, Shoes & heavy garments will not be accepted for Express Services.

18.10.    LaundroKart have all the rights to cancel/modify/change the T&C without prior notice.

18.11.    Delivery & Packaging charges are applicable on each order.